DCF Family Safety Receptionist providing administrative assistance to the Department of Children and Families for Child Protection and Children's Legal Services with answering inquiries and questions, and customer complaints. Refer calls or in person inquiries to the proper person, office, or resource requested. Handle and resolve customer complaints. Complete follow up customer inquiries as necessary.
Mandatory Pay Rate is $15.00/hr, Vendor rate is $19.50/hr.
• Answer Incoming Calls
* Answer door and assist clients/families that come to the office
• Outgoing / Incoming Mail Delivery – Postage Machine
• Tidy up Play Room (when used)
• Closure Letters
• Case Filing (file)
• Forms (use Share Drive)
• Assist with employee interviews
• Accept Supply Deliveries (put in supply room)
• Blue Book (keep stocked)
• Deliver Faxes (end of day)
• Replenish Copier Paper (end of day)
• Empty Recycle Boxes (end of day Tuesday and Friday)
Required/Desired Skills
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Ability to speak and understand English | Required | 0 | |
| Ability to use office equipment, postage machine, copier, fax machine | Required | 0 | |
| Strong job tenure in professional office environment | Required | 2 | Years |
| Experience with customer facing customer service in a professional environment | Required | 1 | Years |
| Professional appearance and courteous to customers | Highly desired | 0 | |
| Experience in mail room processes and machines | Highly desired | 0 | |
| Experience assisting with employee interviews | Highly desired | 0 | |
| Experience with supply management | Highly desired | 0 | |
| Experience using Share Drive | Desired | 0 |
Questions
| No. | Question |
|---|---|
| Question1 | Your candidate's Mandatory Pay Rate for this requisition must be $15.00/hr, Vendor Rate is $19.50/hr. Do you accept this requirement? |
| Question2 | Please list your candidate's email address. |
| Question3 | Please list the city and state where your candidate currently resides. |
| Question4 | How soon can your candidate start if selected for this opportunity? |
| Question5 | Have you confirmed that your candidate is aware of AND can successfully complete the mandatory pre-employment screening requirements detailed in the Compliance tab of this VectorVMS requisition? |
| Question6 | If applicable (safety sensitive positions), do you attest that your candidate has provided consent to random drug testing pursuant to section 11.3 of the master contract? |
| Question7 | If applicable (safety sensitive positions), do you attest that your candidate is willing to adhere to any customer dress/safety equipment requirements, in compliance with ANSI and OSHA, and that such equipment will be provided at your company’s/candidate’s expense? |
| Question8 | Does your candidate resume show customer facing experience? |
| Question9 | Does your Candidate have experience using Share Drive? |
| Question10 | Does your candidate have any pre-planned time off, including doctor appointments within the 1st 90 days? |
| Question11 | Is your candidate aware this is a contract/temporary position, and the agency does not offer benefits including PTO and paid holidays? |
| Question12 | Does your candidate have experience in processing mail for an office enviornment? |